Steam Subscriber Agreement Explained

Steam Subscriber Agreement Explained

No matter how it works in the end, it`s a good example of why gamers shouldn`t be enthusiastic about the purely digital distribution revolution that video game publishers are anticipating. Often, you don`t buy a game, but simply a license to play a game. The problem (as evidenced by Steam`s new subscriber agreement) is that you can have your license revoked at any time, for any reason and without compensation. According to a Forbes article, Valve (the owner of Steam) is worth a huge amount of money (www.forbes.com/sites/oliverchiang/2011/02/15/valve-and-steam-worth-billions/). This means that the company probably has a lot of money to burn to effectively ensure that Valve will be able to delay arbitration for as long as possible and neasing all the benefits that subscribers would have by using this format. Earlier this month, Valve updated the Steam subscriber agreement around a language that prevents disputed customers from suing the company and forcing them to accept the decisions of an “independent” arbitrator paid by Valve. Valve and valve agree to make reasonable efforts, in good faith, to resolve disputes informally before initiating arbitration. A party wishing to request arbitration must first send the other party a written communication describing the nature and basis of the claim or dispute and indicating the remedy sought. If you and Valve fail to reach an agreement on the resolution of such claim or dispute within 30 days of receipt of the notice, you or Valve may commence arbitration. A written message to Valve should be mailed to: ATTN: Arbitration Notice, Valve Corporation, P.O. Box 1688, Bellevue, WA 98004. Most user issues can be resolved by using our Steam support site under support.steampowered.com/. If we are unable to resolve your concerns and there is a dispute between you and Valve, this section explains how we agree to resolve them.

Deactivating your account does not result in a refund, as explained in the Steam Subscriber Agreement. I would like to announce that I am a (soon to be) Steam subscriber and have about 30 matches and about 200 hours of gameplay. I`ve had positive experiences on a personal level with Steam support, which is why I was so shocked to see the changes. Although Steam uses DRM, I got (like others in the Steam forum) the impression that Steam did DRM correctly…