7.1 The parties agree that the consulting services indicated, which must be provided under a SOW, primarily include the configuration of a subscription to a service and the integration of subscriber data with and in one or more services with existing technology, developed technology and/or generic components (each as defined below). Unless expressly stated otherwise in a SOW, no supply item provided in connection with the consulting services provided under the agreement constitutes a “Work Made For Hire” in accordance with the agreement. In the event that such a delivery voucher is retained as a work for rent, the Subscriber hereby undertakes to grant Zendesk all rights, titles and interests of the latter or, to the extent that such a transfer is not authorized or effective, Zendesk hereby grants a permanent, irrevocable, exclusive, worldwide, fully paid, under-granted license (on several items). In addition, Zendesk has a permanent, irrevocable, non-exclusive, global, fully paid (multi-layer) under-licensed license that can be integrated with existing technology, developed technology and/or generic components, or any other suggestion, requests for improvement, recommendations or other feedback that Zendesk receives from the subscriber. “confidential information,” all information disclosed by one party to the other party and classified as confidential or classified as confidential, in any form, that would be considered confidential by a reasonable person, given the nature of the information and circumstances of the disclosure, including the terms and conditions of this agreement, subscriber information and confidential business information. Notwithstanding the above, the confidential information does not contain information already known to the receiving party at the time of disclosure by the public party; (b) has been obtained or received by the receiving party by a third party whose receiving party does not know that it is required to respect this information; (c) the public is or becomes available to the public only in violation of this agreement or any other valid agreement between the parties; or (d) has been or will be developed independently of the receiving party, without the confidential information of the revealing party being used. “Additional features” refers to additional functions or functions (including, but not limited, created by Zendesk Marketplace apps, Zendesk Labs, fast access programs or beta services) that are available or enabled via the service but are not part of the service. Other functions include third-party services purchased and/or subscribers via an order form, which are resold by Zendesk and are governed by the third party`s alternative agreement. Additional features are acquired or enabled separately and unambiguously from your service plan and related services provided. 17.2 Full agreement.
This agreement represents the entire agreement and replaces all previous agreements between you and Zendesk regarding the purpose of this contract. This Agreement applies in place of the terms of an order or other market documents that you or any entity you represent (all of these conditions are null and void) and, if expressly stated, there are no other agreements, assurances, guarantees or obligations that any of the parties may avail themselves of with respect to the purpose of this Agreement. There is no oral commitment, conditions, submissions, agreements, interpretations or conditions of any kind between the parties, unless expressly provided for.