It’s no exaggeration to say that the situation we find ourselves in today is unprecedented. Even the likes of Mystic Meg and Septic Peg (a reference for the older generation) couldn’t have predicted how the world would change in just a few months since New Year’s Eve.
For many, 2020 began with renewed optimism and hope that the UK could move forward—albeit along a long and winding road with challenges ahead.
Fast forward to March 27, 2020, and who could have imagined that the majority of the UK workforce would be working from home, and that Britain would essentially be on lockdown? Just a couple of months ago, the idea of such a scenario would likely have been met with a raised eyebrow, a smirk, or even the thought, “Have they been drinking?”
Yet, here we are. This is now our reality. Many businesses and employees have been working hard to set up remote working arrangements, and it’s a testament to modern technology that so many businesses can still operate despite the challenges.
We often take for granted the laptops, desktops, tablets, and phones we use daily, not to mention our ability to connect with the wider world through the internet. But it’s these very technologies that are keeping businesses alive and ensuring minimal disruption to customers.
We’ve certainly noticed an increase in the number of customers using the Online Payment, Auto Cash Allocation, Copy Document, and Query Notification Systems we provide. As more of us settle into remote work, our clients’ customers are increasingly turning to these fully branded portals for communication, making payments, and accessing the documents they need—all on a self-serve basis.
Our goal has always been to create bespoke online portals that improve efficiency, enhance customer service, and deliver financial benefits to our clients. But never could we have anticipated that the technology we provide would play such a crucial role in helping businesses navigate a global pandemic.
